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Privacy Policy
Privacy policy
Last updated: 12 July 2026
This privacy policy explains how Claddagh Creative Limited, trading as cc’d consultancy, collects, uses, stores and protects your personal information when you visit our website, contact us, subscribe to our marketing, purchase a resource or use our services.
Please read this privacy policy carefully.
Who we are
Claddagh Creative Limited, trading as cc’d consultancy, is a company registered in England and Wales under company number 13618891.
Our registered office is:
Piccadilly Business Centre
Unit C Aldow Enterprise Park
Manchester
England
M12 6AE
In this privacy policy, “cc’d consultancy”, “we”, “us” and “our” refer to Claddagh Creative Limited.
For the purposes of applicable data protection laws, Claddagh Creative Limited is the data controller for the personal information described in this privacy policy. This means that we decide why and how that personal information is processed.
You can contact us about this privacy policy or the way we use your personal information by emailing:
Definitions
In this privacy policy:
Data protection laws means applicable laws relating to the use of personal information, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended from time to time.
Personal information or personal data means any information relating to an identified or identifiable individual.
Cookies means small files or similar technologies placed on or accessed through your device when you visit a website.
User or you means any person who accesses or uses the Website.
Website means www.ccdconsultancy.co.uk and any associated subdomains, unless a separate privacy policy applies.
Scope of this privacy policy
This privacy policy applies to personal information collected through the Website and through our direct interactions with you, including when you:
contact us or request information about our services;
request a quotation or proposal;
purchase a service or digital resource;
subscribe to our email marketing;
attend an event, webinar or other activity organised by us;
complete a survey, questionnaire or form;
become a client or business contact; or
otherwise communicate with us.
This privacy policy does not apply to third-party websites that may be linked from our Website. We are not responsible for the content, security or privacy practices of those websites. You should read the privacy information provided by the relevant third party before submitting personal information to them.
Personal information we collect
Depending on how you interact with us, we may collect the following categories of personal information.
Identity and professional information
This may include:
your name;
job title;
business or organisation name;
professional role; and
industry or business information.
Contact information
This may include:
your email address;
telephone number;
business address; and
billing address.
Enquiry and communication information
This may include:
information provided through enquiry forms;
messages and correspondence;
meeting notes;
feedback;
survey or questionnaire responses;
details about the services you are interested in; and
records of our communications with you.
Client and transaction information
This may include:
details of services or resources purchased;
quotations, proposals and contracts;
billing and payment records;
project information;
account or platform access information provided for the delivery of services; and
information needed to manage our relationship with you.
Payment information may be processed by a third-party payment provider. We do not ordinarily store complete payment card details ourselves.
Marketing information
This may include:
whether you have subscribed to our marketing;
your marketing preferences;
your email engagement;
records of consent; and
records of unsubscribing or objecting to marketing.
Technical and website usage information
This may include:
your IP address;
browser type and version;
device type;
operating system;
approximate location;
referral source;
pages viewed;
links clicked;
the dates and times you access the Website;
the way you interact with Website content;
cookie identifiers; and
behavioural information collected through analytics tools.
How we collect personal information
We may collect personal information directly from you when you:
submit a form through the Website;
contact us by email, telephone, post, social media or another communication channel;
request information, a proposal or a quotation;
purchase a service or resource;
sign up to receive marketing communications;
complete a questionnaire or survey;
attend an event, webinar or meeting;
enter into a contract with us; or
provide information while using our services.
We may also collect information automatically when you use the Website through cookies and similar technologies.
Where appropriate, we may receive business contact information from referral partners, event partners, publicly available professional sources or someone within your organisation.
How and why we use personal information
We may use your personal information for the following purposes.
To respond to enquiries and provide information
We may use your identity, contact and enquiry information to respond to questions, arrange meetings, prepare proposals and discuss potential services.
Our lawful basis will normally be taking steps at your request before entering into a contract or our legitimate interest in responding to business enquiries.
To provide our services and resources
We may use your information to:
enter into and manage contracts;
deliver services and digital resources;
manage projects;
communicate with clients;
provide customer support;
process payments; and
meet our contractual obligations.
Our lawful basis will normally be the performance of a contract or taking steps before entering into a contract.
To manage our business and records
We may use your information to:
issue and manage invoices;
maintain accounting and tax records;
manage our suppliers and contractors;
maintain internal records;
resolve complaints or disputes;
enforce our legal rights; and
comply with legal or regulatory requirements.
Our lawful basis will normally be compliance with a legal obligation or our legitimate interests in managing and protecting our business.
To improve our Website and services
We may use technical, usage and feedback information to:
understand how the Website is used;
identify technical issues;
improve Website content and navigation;
improve our services and customer experience;
understand which services and content are of interest; and
analyse the effectiveness of our marketing.
Where this involves non-essential cookies or similar technologies, our lawful basis will be your consent.
For essential Website operation, security and general business analysis that does not require consent under applicable cookie laws, our lawful basis may be our legitimate interests.
To send marketing communications
We may use your contact and marketing information to send you information about our services, resources, events, content or business updates.
We will only send electronic marketing where:
you have given us consent;
the soft opt-in applies; or
another lawful basis is available and electronic marketing laws allow us to do so.
The soft opt-in may apply where we obtained your contact details directly from you during a sale or negotiations for a sale, the marketing relates to our own similar services, and you were given a clear opportunity to opt out when your details were collected and in every subsequent message.
You can unsubscribe from our marketing at any time by using the unsubscribe link in an email or by contacting info@ccdconsultancy.co.uk.
Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
To personalise advertising
Where you have consented to the relevant cookies, we may use Website usage information to measure advertising performance or show relevant cc’d consultancy content on other websites or platforms.
You can manage these preferences through our cookie consent tool.
Our legitimate interests
Where we rely on legitimate interests, those interests may include:
operating and developing our business;
responding to business enquiries;
communicating with prospective and existing clients;
improving our Website, services and customer experience;
maintaining appropriate business records;
protecting the security of our Website and systems;
preventing misuse and fraud; and
understanding the performance of our content and services.
We will consider whether our interests are outweighed by your rights and interests before relying on this lawful basis.
Client customer and subscriber data
As part of our email and CRM consultancy services, clients may give us access to personal information relating to their customers, subscribers, users or business contacts.
In these circumstances, the client will usually be the data controller and cc’d consultancy will act as a data processor, processing personal information only on the client’s documented instructions.
This processing will be governed by the relevant client agreement and, where required, a separate data processing agreement.
This privacy policy continues to apply to personal information that we process for our own business administration, client management, invoicing and legal obligations.
Sharing personal information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Website hosting and technology providers;
cloud storage and productivity providers;
email marketing and CRM providers;
form, booking and survey providers;
payment processors;
analytics and Website performance providers;
professional advisers, including accountants, insurers and legal advisers;
contractors and service providers supporting our work;
event or collaboration partners where you have been informed of the arrangement;
regulators, government bodies, law enforcement agencies or courts where required by law; and
prospective buyers, investors or advisers in connection with a potential sale, restructuring or transfer of our business.
We require service providers to protect personal information and use it only for the purposes for which it has been shared, where applicable.
We do not sell your personal information.
International transfers
Some of the service providers and platforms we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to protect it in accordance with applicable data protection laws.
Depending on the destination and circumstances, these measures may include:
relying on UK adequacy regulations;
using an approved international data transfer agreement;
using the UK Addendum to approved standard contractual clauses; or
implementing another lawful transfer safeguard.
You may contact us at info@ccdconsultancy.co.uk if you would like more information about the safeguards used for a particular transfer.
Keeping personal information secure
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, disclosure, access or misuse.
These measures may include:
access controls;
strong passwords and multi-factor authentication;
restricted access to personal information;
secure cloud-based systems;
security updates and monitoring;
confidentiality obligations; and
processes for responding to suspected personal data breaches.
No method of electronic storage or transmission is completely secure. However, we take reasonable steps appropriate to the nature of the personal information we process.
If you suspect that your personal information has been lost, misused or accessed without authorisation, please contact us immediately at info@ccdconsultancy.co.uk.
How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax and reporting requirements.
Our general retention approach is:
enquiry information that does not result in a client relationship may normally be retained for up to two years after our last meaningful contact;
client contracts, invoices and associated business records may normally be retained for up to six years after the end of the client relationship;
project information may be retained for as long as necessary to provide the services, manage our legal obligations and maintain appropriate business records;
marketing information may be retained while you remain subscribed or until it is no longer reasonably necessary;
records of unsubscribing or objecting to marketing may be retained so that we can continue to respect your preference; and
cookie and analytics information will be retained according to the lifespan of the relevant cookie and the settings of the relevant provider.
We may retain information for longer where required by law, necessary in connection with a dispute or reasonably required to establish, exercise or defend legal claims.
Information may remain in secure backup systems for a limited period after it has been deleted from active systems.
Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have the following rights.
Right to be informed
You have the right to be told how and why your personal information is being used.
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may ask us to delete your personal information in certain circumstances.
Right to restriction
You may ask us to restrict the way we use your personal information in certain circumstances.
Right to data portability
You may ask us to provide certain personal information in a structured, commonly used and machine-readable format or transfer it to another organisation.
Right to object
You may object to our use of your personal information where we rely on legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing.
Right to withdraw consent
Where we rely on consent, you may withdraw that consent at any time.
These rights are not always absolute, and an exemption may apply in some circumstances.
To exercise any of these rights, contact:
We may need to request information to confirm your identity before responding. We will respond within the time required by applicable data protection laws.
You will not normally be charged a fee for exercising your rights. However, applicable law may allow us to charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.
Complaints
Please contact us first if you have concerns about how we use your personal information. We would appreciate the opportunity to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK regulator for data protection.
Information about making a complaint is available through the Information Commissioner’s Office website.
Accuracy of your information
It is important that the personal information we hold is accurate and current.
Please tell us if your personal information changes while we are holding it by contacting info@ccdconsultancy.co.uk.
Links to other websites
The Website may contain links to websites, services or platforms operated by third parties.
We do not control those third parties and are not responsible for their content, security or privacy practices.
You should review the relevant third party’s privacy policy before submitting personal information or using its services.
Changes of business ownership or control
We may expand, restructure, sell or transfer all or part of our business.
Where relevant, personal information may be disclosed to advisers, prospective purchasers or new owners as part of that process.
Any recipient will only be permitted to use the information for the purposes for which it was originally collected, unless another lawful basis applies and you are provided with any additional information required by law.
We will take reasonable steps to protect the confidentiality and security of personal information during any such transaction.
Cookies and similar technologies
The Website uses cookies and similar technologies.
Some cookies are strictly necessary for the Website to operate. These may be used without consent where permitted by law.
Other cookies, including analytics, functionality and advertising cookies, will only be used where you have provided the required consent or another legal exception applies.
Our Website may use the following categories of cookies.
Strictly necessary cookies
These cookies are required for the Website to operate, provide requested functions, maintain security or remember your privacy choices.
Analytics and performance cookies
These cookies help us understand how visitors use the Website, which pages are viewed and whether visitors experience technical problems.
Functionality cookies
These cookies remember choices or preferences to provide additional Website functionality.
Advertising and targeting cookies
These cookies may be used to understand the effectiveness of advertising, build an understanding of Website interests or show more relevant advertising on other platforms.
When you first visit the Website, you will be provided with controls that allow you to accept or reject non-essential cookies.
Rejecting non-essential cookies should be as easy as accepting them. Non-essential cookies will not be placed before the required consent has been obtained.
You can change or withdraw your cookie choices through the cookie settings tool available on the Website.
The cookie settings tool or separate Cookie Policy should provide current information about:
the cookies and similar technologies being used;
their providers;
their purposes;
their duration; and
whether information is shared with third parties.
You may also be able to manage cookies through your browser settings. Blocking some cookies may affect the way parts of the Website function.
Microsoft Clarity
Subject to your cookie choices, we use Microsoft Clarity to understand how visitors use and interact with our Website.
Microsoft Clarity may collect Website usage information through behavioural metrics, heatmaps and session recordings. It may use first-party and third-party cookies and similar technologies.
We use this information to:
understand Website usage;
identify issues with Website navigation;
improve Website content and performance;
understand the popularity of our services and content;
support Website security; and
measure or improve marketing activity where the relevant advertising functionality is enabled.
Microsoft may process information in accordance with its own privacy statement.
Microsoft Clarity and related non-essential technologies should only be activated after you have provided the required consent through our cookie consent tool.
Automated decision-making
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
We will update this privacy policy if that changes.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our business, Website, services, technology or legal obligations.
The latest version will be published on the Website with an updated revision date.
Where a change is significant, we may provide an additional notice where appropriate.
Contact us
For questions about this privacy policy, our use of personal information or your data protection rights, contact:
Claddagh Creative Limited, trading as cc’d consultancy
Piccadilly Business Centre
Unit C Aldow Enterprise Park
Manchester
England
M12 6AE
Email: info@ccdconsultancy.co.uk
Company number: 13618891
